Privacy Policy

Last updated: 30 September 2026

Aesthetik Zone Pty Ltd (ABN 93 660 931 466), trading as Aesthetik Kids (“Aesthetik Kids”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, purchase our products, contact us or otherwise interact with us. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Personal Information We Collect
Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, billing address and delivery address;
• Account details, login information, order history and customer preferences;
• Payment and transaction information, although payment card details are generally processed securely by third-party payment providers;
• Delivery, installation and customer service information;
• Communications, enquiries, feedback, reviews and other content you provide;
• Marketing preferences and records of your consent;
• Device and usage information, such as your IP address, browser type, device identifiers, pages visited, referring website and session activity; and
• Photographs, videos or other content you choose to submit to us.

Please do not provide sensitive information, or personal information about another person, unless it is necessary and you are authorised to do so.

2. How We Collect Personal Information
We generally collect personal information:

• Directly from you when you place an order, create an account, subscribe to marketing communications, complete a form, contact us or visit our showroom;
• Automatically when you use our website, including through cookies and similar technologies; and
• From third parties involved in providing our services, such as payment providers, delivery and installation providers, social media platforms and business partners.

If you do not provide information we reasonably require, we may be unable to process your order, deliver or install products, respond to your enquiry or provide certain services.

3. How We Use Personal Information

We may use personal information to:

• Process payments and fulfil, deliver and install orders;
• Create and manage customer accounts;
• Communicate with you about orders, deliveries, enquiries, returns and customer support;
• Provide consultations and other requested services;
• Operate, secure, maintain and improve our website and business;
• Understand how customers use our website and services;
• Detect and prevent fraud, misuse and security incidents;
• Send marketing communications where you have consented or where otherwise permitted by law;
• Manage complaints, disputes and legal claims;
• Comply with legal, regulatory, accounting and taxation obligations; and
• Carry out other purposes notified to you at the time of collection or otherwise authorised by law.

4. Cookies and Similar Technologies
We use cookies and similar technologies to:

• Ensure our website operates correctly;
• Remember your settings and preferences;
• Understand how visitors use our website;
• Improve our website, products and customer experience; and
• Where applicable, measure or personalise advertising.

Some cookies may be placed by third-party analytics, advertising, payment or social media providers.
You can control or disable cookies through your browser settings and, where available, through our website’s cookie controls. Disabling certain cookies may affect the functionality of the website.

5. Marketing Communications
Where permitted by law, we may send you information about our products, services, offers and promotions.
You can unsubscribe at any time by:

• Using the unsubscribe link included in a marketing email;
• Following the unsubscribe instructions included in a message; or
• Contacting us using the details set out below.

We will process electronic marketing unsubscribe requests within the period required by applicable law, generally within five business days.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, payment receipts and delivery updates.

6. How We Share Personal Information
We may disclose personal information to:

• Website hosting, e-commerce, cloud storage and IT service providers;
• Payment processors and fraud-prevention providers;
• Delivery, logistics, warehousing and installation providers;
• Email, customer-management, analytics and marketing service providers;
• Professional advisers, including accountants, insurers and legal advisers;
• Regulators, courts, law-enforcement bodies and government authorities where required or authorised by law;
• A purchaser or adviser involved in a proposed sale, restructure or transfer of all or part of our business; and
• Other parties with your consent or as otherwise permitted by law.

We do not sell or rent your personal information to third parties.

7. Data Storage and Location
We currently store and process personal information on servers located in Australia.

Our service providers that handle personal information on our behalf are also located in Australia, and we do not ordinarily disclose personal information to overseas recipients.
We take reasonable steps to ensure that personal information remains protected in accordance with applicable Australian privacy laws.

If our data-storage arrangements or service providers change in the future, we will update this Privacy Policy before personal information is stored, processed or disclosed overseas.

8. Children’s Privacy
Our products may be intended for children, but our website and purchasing services are directed primarily to parents, guardians and other adults.
We do not knowingly seek to collect personal information directly from a child who does not have the capacity to provide valid consent. Where consent is required and a child lacks that capacity, we may require consent from a parent or legal guardian.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and, where appropriate, delete or de-identify that information.
If you provide photographs, reviews, videos or other content containing a child’s personal information, you confirm that you are authorised to provide that content and permit its agreed use.

9. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, secure systems, staff procedures and appropriate protections used by our service providers.
No method of online transmission or electronic storage is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.
If a data breach occurs, we will assess and respond to it and, where required by law, notify affected individuals and the Office of the Australian Information Commissioner.

10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:

• Complete orders and provide customer support;
• Maintain transaction, delivery and warranty records;
• Resolve complaints, disputes and legal claims; and
• Comply with legal, taxation, accounting and regulatory obligations.

When personal information is no longer reasonably required, we take reasonable steps to securely delete or de-identify it, subject to applicable legal requirements.

11. Access, Correction and Deletion Requests
You may contact us to:

• Request access to personal information we hold about you;
• Request correction of personal information that is inaccurate, incomplete or out of date;
• Withdraw consent you have previously provided;
• Opt out of marketing communications; or
• Ask us to delete or de-identify personal information where this is legally and operationally possible.

We may need to verify your identity before processing a request.

In some circumstances, the law may permit or require us to refuse a request or retain certain information. If this occurs, we will explain our decision where required by law.

12. Privacy Complaints
If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact our Privacy Officer using the details below.
Please provide sufficient information for us to understand and investigate your concern, including:

• Your name and contact details;
• A description of the privacy issue;
• Relevant dates, order numbers or other reference information; and
• The outcome you are seeking.

We will acknowledge and investigate your complaint and aim to respond within 30 days. If we require additional time, we will let you know.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
Website: https://www.oaic.gov.au
Phone: 1300 363 992

13. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing them with personal information.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.
The current version will be published on our website with the updated effective date. Where appropriate, we may also notify customers of material changes through other reasonable means.

15. Contact Us
For privacy enquiries, access or correction requests, deletion requests or complaints, please contact:
Aesthetik Zone Pty Ltd
4/339 Mitcham Rd Mitcham VIC 3132 Australia
Email: admin@aesthetikkids.com.au
Phone: +61 485 989 690