Your order’s delivery fee will be calculated at checkout and is based on your cart’s subtotal as follows: 

Cart subtotal of <=$200.99: $24.95 delivery fee
Cart subtotal of >=$201 & <=$500.99: $74.95 delivery fee
Cart subtotal of >=$501 & <=$1999.99: $124.95 delivery fee
Cart subtotal of >=$2000: free delivery  

You can find more information about our delivery fees by contacting our concierge team at [email protected] or by phone at 1300 706 599.

Depending on how you choose to have your products delivered, you can track the shipment in one of the following ways.

• For homeware purchases, a tracking number will be emailed to you as soon as your item(s) are sent from our warehouse. If you order items via Australia Post Express, you can track your delivery with the Australia Post MyPost website. You may follow up on your TNT order using the TNT website.

• For furniture purchases, our experienced delivery providers will contact you ahead of time on the day you selected for delivery to ensure everything is in place. Please get in touch with our concierge team at [email protected] or by phone at 1300 706 599 if there are any more questions.

You can place your order Online, Over the Phone, or by visiting our showroom.

Yes, you can place an online order as a guest without becoming a member. However, we encourage you to sign up for an account so that you can enjoy the many benefits of being an Aesthetik Kids member, such as exclusive discounts, early access to sales, order tracking and much more. You can sign up for an account here.

Data protection is always important to us here at Aesthetik Kid, and we will only share your information with third parties if they adhere to the data protection legislation that is in place. Please read our full Privacy Policy if you would like more information on this.

To reset your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note that for security reasons, we cannot send your old password via email.

We accept the following payment options:

• Credit Card: Visa, MasterCard, American Express, Union Pay and Maestro cards;

• Zip Money: a shop now and pay later option subject to financing approval. Up to 12 Months Interest-

  Free for sales up to $50,000;

• PayPal: when selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and

  review the amount shown before clicking Pay Now. Once this transaction is complete, you will then

  return to aesthetikkids.com.au.

• Other Payment Options may also be available; please get in touch with us directly at 1300 706 599 for

  more details.

Once you have placed a successful online purchase, you will be redirected to a confirmation page. You should also receive a confirmation email from us if your inputted email address is accurate. The order confirmation will provide a summary of the items ordered, delivery costs and shipping address. If you haven’t received an email order confirmation within one hour of making your purchase, please reach out to us at [email protected], and we’ll be happy to help.

Aesthetik Zone Pty Ltd. will appear on your credit card statement for any purchase made from Aesthetik Kids.

If the item you’re looking for is out of stock online, please call your nearest showroom at 1300 706 599.

Aesthetik Kids guarantees that all your purchases are insured against theft and accidental damage from the time it leaves our store until it arrives at your specified shipping address. However, once the package has been delivered and signed for, the coverage is void. We want to make sure that your purchases arrive safely and in good shape. Therefore, we cannot authorise shipments to be delivered without a signature.

Unfortunately, we can only send each order to a single address. However, if you would like your purchases sent to multiple locations, we suggest that you place separate orders for every destination.

Any cancellations or changes to your order are subject to our Returns and Refunds Policy. If you have any questions or would like more information, please get in touch with us at [email protected], and we will be happy to help.

If you want to return or exchange an item, please get in touch with our concierge team on 1300 706 599 or email us at [email protected], and one of our specialists will assist you with this. Please note that, before purchasing any item from us, you should verify that you have read and accepted our Returns and Refunds Policy.

If you need to return an item purchased from our website, please get in touch with our concierge team for help. You can reach us by email at [email protected] or by phone at 1300 706 599. Note that items cannot be returned to one of our stores without prior confirmation from the concierge team. As a friendly reminder, before purchasing any item from us, you should verify that you have read and accepted our Returns and Refunds Policy.

If you have any questions or concerns about your online purchase, delivery or order, please do not hesitate to reach out to our concierge team through email at [email protected] or over the phone by calling 1300 706 599.